You can pay for this item with cash when your driver delivers your order.

How does it work?

Select Cash On Delivery (COD) as your payment option when you checkout. Have the exact amount of cash ready for our friendly delivery driver when he arrives.

Is COD available on every order?

No. We don’t offer COD for:

• Digital products (e.g. eBooks, gift vouchers or airtime)
• Customised products (e.g. a sports shirt printed with a personalised name)
• Orders totalling R2,000 or more
• Orders being collected from ILembe online store pickup points
• Delivery addresses falling outside of our ilembe online store Delivery Team area

If your order is eligible for COD, it will be displayed as a payment option at checkout.

Returns

If you are not completely satisfied, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order.

Exchanges (Fashion, sportswear and shoes only)

The item must be unworn and unused (other than trials) with the original tags still attached. Packaging should be returned in an undamaged condition with the item.

When does this policy not apply?

If the item is:

• older than 30 days
• opened, unsealed, used or missing any accessories
• a digital product such as an eBook, electronic voucher, gaming code or other digital downloads;
• an audio or video recording or computer software that has been unsealed;
• a newspaper, periodical or magazine;
• a foodstuff, beverage, or other product intended for everyday consumption;
• a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes;
• a beauty product or fragrance which has been used;
• a product which has been personalised or made to your specifications.